Privacy Policy
Last updated: 30 September 2026
We understand that fertility is deeply personal. This policy explains what information we collect through this website, why, and how we protect it.
1. Who we are
The Ferticlinic Group, with all its branches in Abu Dhabi, Sharjah, Dubai and Ras Al Khaimah, United Arab Emirates, is responsible for the personal data set out in this policy.
2. What we collect
- Information you give us: name, email, phone number, country, preferred branch, service and date, and any message you send through our contact form, appointment request or chat.
- Automatic information: device and browser type, pages visited, and approximate location, collected through cookies and similar tools (see our Cookie Policy).
- Patient records: if you become a patient, your medical information is handled under separate clinical consent and record-keeping procedures, and the UAE health-data rules that apply to it.
3. Why we use it
We use your information to respond to enquiries, arrange and manage appointments, provide our services, improve this website, meet legal and regulatory obligations, and, only where you have agreed, send you updates. Please don't include detailed medical information in web forms; share it with your doctor during your consultation.
4. Who we share it with
We don't sell your personal data. We may share it with trusted service providers who help us run our website, messaging, scheduling and analytics tools, under confidentiality obligations, and with authorities where the law requires.
5. International transfers
Some of our service providers may process data outside the UAE. Where this happens, we take steps to protect your data in line with applicable UAE law.
6. How long we keep it
We keep website enquiry data only as long as needed for the purposes above, or as required by law. Medical records are kept for the periods required by UAE health regulations.
7. How we protect it
We use technical and organisational measures, such as access controls and encrypted connections, to protect your information. No online system is completely risk-free, so please contact us straight away if you suspect misuse.
8. Your rights
Subject to UAE law, you may ask to access, correct or delete your personal data, object to or restrict certain uses, withdraw consent for marketing, or ask how your data is used. Contact us using the details below.
9. Children
This website is not directed at children, and we don't knowingly collect their data through it.
10. Changes
We may update this policy. The latest version and date will always be shown here.
11. Contact
For privacy questions or requests.