Patients have the following rights:

1. To know the type of services that FertiClinic provides.

To be treated to the highest professional standards by appropriate licensed,

1. qualified and experienced practitioner at FertiClinic.

• To be treated with dignity and respect, consistent with professional standards for All patients regardless of manner of payment, race, sex, nationality, religion, culture, disability or any other factor.
• To receive care on the basis of clinical need.
• To refuse or accept treatment based on personal decision.
• To receive an emergency medical care regardless of the status of Insurance card.
• To be referred to a specialist/consultant for special care when there is a clinical need.
• To receive a detailed explanation of their condition, care, treatment and aftercare, in terms that are free from professional jargon in order that the patient can fully understand.
• To access their Medical Record and Medical Information and except those records to be up-to date and accurate.
• To ask for a second opinion or to have their care transferred to another physician if they are not satisfied with the care or opinion provided.
• The right to privacy during examination, procedures, clinical care/ treatment; and they have the right to know who is in attendance and the purpose of those in attendance on them.
• The right to give an informed consent for treatment, procedures, and interventions, as per FertiClinic Consent Policy (ADM/008).
• To receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.

To be informed regarding any uncovered costs and expenses prior to making a decision.

• To have all clinical and pharmaceutical records kept fully documented, updated and relevant, and personal details and records are kept fully confidential and protected from loss and misuse.
• The freedom to choose their pharmaceutical care provider.
• To receive relevant, current and understandable information concerning their drugs and treatment.
• To be involved in any decision making about their drugs and treatment choices.
• To discuss and request information related to their specific drug therapy, possible adverse side effects and drug interactions.
• To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
• To be provided with Arabic/English interpreters; and all other language barriers to be accommodated based on availability of interpreters.
• To receive information on how to make a complaint if unhappy about the lack of access to patient’s rights, medical examination or treatment, behavior of the staff or facility safety standards.
• To have any complaint that they may make, acknowledged, fully investigated, and be provided with a written response as per FertiClinic policy.
• To be protected from physical assault during their visit/ stay in FertiClinic.
• To appropriate protection if they are children, disabled, elderly or vulnerable.

To care at the end of their lives, which is respectful and compassionate.

1. 1. To have reasonable safety in relation to the facility environment and practices.

• To ensure confidentiality of the conversation, that no any recording – audio or video- of the teleconsultation, in whole or in part, by either the administrator, patient or doctor without patient approval.
• To provide service and treatment of patient with dignity and respect, professionalism and confidentiality during the course of medical care and other associated services provided to the patient through teleconsultation.